Your privacy is important to Hadlo Technologies, Inc. (“Hadlo,” “we,” “us”). This Online Privacy Policy (“Privacy Policy”) describes what information we collect, how we collect it, and how it is used, disclosed, transferred and safeguarded. It also describes your choices regarding use, access and correction of your personal information.
This Privacy Policy applies to the information we collect through our website (“Site”) and our Hadlo Customer Portal (“Customer Portal”). The use of information collected through our Customer Portal shall be limited to the purpose of providing the service for which the Client has engaged Hadlo.
If you have any questions regarding this Privacy Policy you may contact us as indicated in the “Contacting Hadlo” section.
In certain situations, Hadlo Technologies may be required to disclose personal data in response to lawful requests by public authorities, including to meet law enforcement requirements.
We may also disclose personal information as required by law, such as to comply with a subpoena or other legal process, when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
If Hadlo is involved in a merger, acquisition, or sale of all or a portion of its assets that affects this Privacy Policy, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
We may also disclose your personal information to any other third party with your prior consent.
We may collect the following personal information from you:
The types of personal information users of our Site or Customer Portal may submit include:
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
Hadlo and its partners may use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site or services.
Hadlo’s Customer SignUP and Portal collects information under the direction of its customers, and Hadlo has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our service, please contact the customer that you interact with directly. As described more fully below, we may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We have implemented administrative, technical and physical safeguards designed to protect the personal information you provide on the Site against accidental, unlawful, or unauthorized destruction, loss, alteration, access or misuse.
Despite these precautions, no system can be completely secure and there remains a risk that unauthorized access or use, hardware or software failure, human error, or a number of other factors may compromise the security of your information. If you have any questions about the security of your personal information, you can contact us at privacy@hadlotechnologies.net.
We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.
Call information is available in real-time through our portal so you can link this to your fraud monitoring tools.
Customers can configure rate limits to non-UK destinations and to known hotspots, whilst allowing normal traffic to have a much higher rate.
Our threat analysis page on our portal gives you insight into active attempted attacks – empowering you to prevent them.
In the event of a compromised end user, the administrator can take action immediately – all fraud control measures, IP addresses and trunks can be configured in real-time via the API or portal.
You can define an Access Control List of number patterns to disable or allow – enabling for example, the white-listing of a country code whilst blocking a specific number range within it.
Our world-regarded fraud analysis is made available exclusively to our customers first; architected into our infrastructure as standard. Our agents and resellers can rest easy, as we look after all of this behind the scenes, so you don’t have to. We put extraordinary efforts into protecting you from fraud, spending more money on research and development per year than on sales and marketing. To us it is unthinkable that we would profit from your misfortune. This is unfortunately not unheard of in the industry. Our advanced anti-fraud systems are three fold; we set traps for hackers to identify them before they can target our customers, we obtain real-time information on calls to identify unusual traffic before the call has even ended and we provide an unparalleled range of controls allowing you to limit certain calls.
Hadlo’s platform empowers you with industry-leading voice solutions, fraud controls and the support you need to provide the ideal customer experience. Behind the scenes we are ever upgrading and maintaining a powerful network and service giving superior quality and zero down-time.
Hadlo Technologies, is an authorized service Provider and capable of signing outbound calls, as well as passing attestation for incoming calls.
Any call passed through Hadlo Technologies, LLC, heading to the North America Numbering Plan Administrator (NANPA) areas will be attested by Simwood to assist in the ITGs valuable work on traceback.
Protect Subscribers from Illegal Robocalling
With availability in over 196 markets and 10,000 on-net rate centers, the Hadlo Technologies network provides the reach you need to service your growing business.
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